Technical Account Management Service
A Cloudflare technical account manager (TAM) operates as an extension of your team, as the Cloudflare support expert who knows your tech stack, unique infrastructure, and Cloudflare portfolio requirements. Adding a TAM provides:
- Single point of contact for your organization, available via Slack, email, phone and for recurring meetings
- Expedited SLAs, including <30 min response to urgent incidents
- Globally consistent experience, with option for in-region TAM