Case study | Claude Platform

How Slack, a Salesforce company, unlocks organizational knowledge with Claude

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Industry:
Software
Company size:
Large
Product:
Claude Platform
Location:
North America
97 minutes per week
Saved by the average user through summarization and recap features
Extensive context window
Claude excels at processing lengthy discussions and providing personalized tone and format for user interactions
Claude Code

Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.

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Claude Code
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Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.

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Claude Code

Anthropic's agentic coding tool. Claude Code understands your codebase, edits files, runs commands, and helps you ship faster.

Introducing Agent Skills

Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.

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Introducing Agent Skills
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Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.

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Introducing Agent Skills

Claude can now use Skills—folders with instructions, scripts, and resources—to become a specialist at specific tasks when you need it.

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Slack, the agentic work operating system, has teamed up with Anthropic as a key AI collaborator to fundamentally change how teams communicate and access knowledge. By leveraging the advanced capabilities of the Claude models, Slack is delivering a powerful suite of AI features that unlock organizational knowledge, accelerate workflows, and provide measurable impact for enterprise customers.

Through this collaboration, Slack has:

  • Saved the average user 97 minutes per week through summarization and recap features
  • Processed lengthy discussions with extensive context window capabilities
  • Delivered search results that locate relevant content with clear, rapid results
  • Respected content and channel permissions for enterprise security
  • Provided personalized tone and format for user interactions
Slack’s AI delivers prompt conversation summaries of channels and threads, highlighting key decisions and action items, tailored to the user. 

Powering intelligent communication with Claude’s foundational strengths

Slack selected Claude for its exceptional capability in human-like understanding and nuanced conversation analysis. Claude’s models are uniquely equipped to process the billions of messages and files flowing through the Slack platform daily, transforming this wealth of unstructured data into accessible and actionable knowledge.