Take & assign conversations

In Collaborative Inbox groups, you can assign conversations to group members. This is useful when you want to get a response from a specific member.

Allow conversations to be taken and assigned 

Requires the Owner or Manager role.

Decide who can take and assign conversations, then make sure they have the Who can moderate metadata permission.

  1. Sign in to Google Groups.
  2. Click the name of a group.
  3. On the left, click Group settingsand thenPosting policies.
  4. In the Who can moderate metadata section, select who should be allowed to take and assign conversations.
  5. Click Save changes.

Take a conversation