Agent Assist documentation | Google Cloud Documentation

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Technology areas
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Console

Agent Assist
Introduction
Sales overview
Agent Assist console
Send feedback
Concepts
All concepts
Agent Assist basics
Agent Assist integrations
Cloud logging field definitions
Handoff a conversation
Features
All features
AI Coach
Build your own GenAI assist
- Build your own assist
- Build your own assist extension
Companion agent
Live translation
- Live A2A translation overview
- Live A2A translation user guide
Knowledge assist
Sentiment analysis
Smart Reply
Summarization
Supervisor assist
Transcription
How-to guides
All how-to guides
Enable Cloud Pub/Sub notifications
Enable CMEK
Enable real-time entity extraction
Implement Agent Assist using pre-built modules
- UI modules overview
- Implement UI modules and connectors
- Custom events and custom UI module connectors
- UI module events
- UI modules
- Agent desktop integration
  - Backend modules basics
  - Integrate backend modules with your system
  - Genesys Cloud integration
    Deploy the application server
    AudioHook voice integration
    Configuration for chat integration
    Test chat integration
  - LivePerson integration
    Basics
    Deploy the application server
    Deploy the proxy server
  - Open source Salesforce integration
    Overview
    Salesforce chat integration
    Salesforce voice integration with Twilio Flex
    Salesforce voice integration with NiCE CXone
  - Salesforce integration
    Required resources
    Setup guide
    Chat integration
    Voice with Twilio Flex
    Voice with NiCE CXone
    Voice with Genesys CX Cloud
  - Twilio integration
    Twilio basics
    Deploy Twilio Flex
    Twilio SIPREC integration
Set up Speech-to-Text model adaptation
Streaming
- Bidirectional API
- Extended streaming
Upload and export conversation data
- Upload conversation data
- Export conversation data
Tutorials
All tutorials
Create a conversation profile
Train an AI model
- Train a smart reply model
Upload data
Use the Agent Assist simulator
Virtual Agent Assist
- Overview
- User guide
Deprecations
Article suggestion
FAQ Assist
Knowledge documents best practices
Smart Compose
Train a custom knowledge suggestion model
Train a summarization custom model for chat
Reference
All APIs & references
API usage overview
Client libraries
- Overview
- C++
- C#
- Go
- Java
- Node.js
- PHP
- Python
- Ruby
REST API
- REST overview
- V2 overview
- V2 reference
  - REST Resources
  - projects
    Overview
    deleteAgent
    getAgent
    setAgent
  - projects.agent
    Overview
    export
    getFulfillment
    getValidationResult
    import
    restore
    search
    train
    updateFulfillment
  - projects.agent.entityTypes
    Overview
    batchDelete
    batchUpdate
    create
    delete
    get
    list
    patch
  - projects.agent.entityTypes.entities
    Overview
    batchCreate
    batchDelete
    batchUpdate
  - projects.agent.environments
    Overview
    create
    delete
    get
    getHistory
    list
    patch
  - projects.agent.environments.intents
    Overview
    list
  - projects.agent.environments.users.sessions
    Overview
    deleteContexts
    detectIntent
  - projects.agent.environments.users.sessions.contexts
    Overview
    create
    delete
    get
    list
    patch
  - projects.agent.environments.users.sessions.entityTypes
    Overview
    create
    delete
    get
    list
    patch
  - projects.agent.intents
    Overview
    batchDelete
    batchUpdate
    create
    delete
    get
    list
    patch
  - projects.agent.knowledgeBases
    Overview
    create
    delete
    get
    list
    patch
  - projects.agent.knowledgeBases.documents
    Overview
    create
    delete
    get
    list
    patch
    reload
  - projects.agent.sessions
    Overview
    deleteContexts
    detectIntent
  - projects.agent.sessions.contexts
    Overview
    create
    delete
    get
    list
    patch
  - projects.agent.sessions.entityTypes
    Overview
    create
    delete
    get
    list
    patch
  - projects.agent.versions
    Overview
    create
    delete
    get