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Dialogflow
Dialogflow CX
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Dialogflow Common Documentation
Edition comparison, support, and resources for building generative playbook-based, flow-based, or Dialogflow ES agents.
Dialogflow CX Documentation
Guides, examples, and references for building advanced agents with flows and playbooks.
Dialogflow ES Documentation
Guides, examples, and references for building agents with intents.
Conversational Agents console
New user interface replacing the Dialogflow CX console for building agents with generative playbooks and flows.
Dialogflow CX Console
Deprecated user interface for building agents with flows.
Dialogflow ES Console
User interface for building agents with intents.
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Dialogflow
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Guides
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Console
Dialogflow CX
Introduction
Conversational Agents console
Get started
Generative vs deterministic
Setup and cleanup
Build an agent using playbooks
Build an agent using flows
Create a webhook
Interactions with an integration
Interactions with the API
Basic concepts
Important terms
Conversational Agents console overview
Dialogflow CX console overview
Agents
Prebuilt agents
Playbook-based prebuilt agents
Overview
Airline support
Department of Motor Vehicles
Movie expert
Retail
Shopping assistant
Travel
Flow-based prebuilt agents
Playbook concepts
Playbooks
Playbook goals
Playbook instructions
Code blocks
Playbook conditional actions
Playbook examples
Playbook parameters
Playbook tools
Playbook settings
Playbook best practices
Playbook evaluations
Data store concepts
Data stores
Data store tools
Data store tool settings
Data store performance improvements
Data store hybrid agents
Data store search configuration
Flow concepts
Flow-based agent basics
Flows
Pages
State handlers
Intents
Entities
Entities
Entity options
System entities
Custom entities
Session entities
Regexp entities
Fuzzy matching
Parameters
Fulfillments
Webhooks
Generative flow features
Generators
Generative fallback
Prebuilt flow components
Overview
Account balance
Account statement
Address collection
Alphanumeric collection
Arrange appointment
Authentication
Authentication (Retail)
Cancel order
Credit card CVV collection
Credit card enrollment
Credit card expiration date collection
Credit card number collection
Credit card statement
Date of birth collection
Disputes
Exchange order
Feedback
Fraud and dispute (Retail)
Financial services steering
Greeting
Lock card
Lost and stolen card
Make a payment
Name collection
Numeric collection
Offers and deals
Open account
Order status
Return and refund
Telecommunications steering
Telephone number collection
Transaction history
Waiting room
Zip code collection
Advanced concepts
Agent settings
Speech
Speech models
Voice cloning
Speech adaptation
Advanced speech settings
Speech model migration Q1 2024
Speech model migration for phone_call Q2 2024
Search
Integrations
Integrations
Telephony
Dialogflow CX Phone Gateway
AudioCodes
Avaya
Twilio
Voximplant
DTMF for telephony integrations
SIP trunk integration
Overview
Google Cloud Platform project setup
SBC configuration and validation
Concepts and troubleshooting
Text based
Dialogflow Messenger
Dialogflow Messenger
Dialogflow Messenger HTML customizations
Dialogflow Messenger CSS customizations
Dialogflow Messenger JavaScript events
Dialogflow Messenger JavaScript functions
Dialogflow Messenger fulfillment
Legacy Dialogflow Messenger
Messenger from Meta
Workplace from Meta
LINE
Slack
Google Chat
Avatar
Soul Machines
Multilingual agents
Call companion
Best practices
Service use best practices
General agent design best practices
Voice agent design best practices
Logging and history
Conversation history
Cloud logging
Interaction logging export to BigQuery
Change history
Agent backup
Audit logging
Agent quality
Answer feedback
Analytics
Legacy Analytics
Security and data residency
Access control
Agent collaboration
Customer-managed encryption keys (CMEK)
Security settings
Using VPC Service Controls
Mutual TLS authentication
Regionalization and location settings
Custom CA certificates
Access Transparency
Testing
Test cases
Experiments
Continuous tests and deployment
Conversation profiles
Training
Sessions
Git export/restore
Sentiment
